Specialist Services
Beyond facilitation, I offer focused engagements for teams that need rigorous research, mapped journeys, validated prototypes, or a managed sprint — handled from start to finish.
Book a Discovery Call →Before you build the next version, know exactly what's broken and why.
Most product problems aren't design problems — they're clarity problems. A product audit cuts through assumptions and surfaces the real friction: where users drop off, which flows are unintuitive, and what gaps exist between what you built and what people actually need. I combine heuristic review, task analysis, and user interviews to produce findings you can act on immediately.
Start with a Discovery Call →What's included
Deliverables
Best for
Your customer's experience doesn't start at your homepage. It starts long before that.
A journey map makes the invisible visible. It shows every touchpoint a customer has with your product or service — from first awareness through onboarding, daily use, and support — and captures what they're thinking, feeling, and doing at each stage. Built collaboratively with your team, it creates a shared picture of reality that breaks down departmental silos and focuses everyone on the moments that matter most.
Start with a Discovery Call →What's included
Deliverables
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Test the idea before you build the product. Save weeks of engineering time in a single session.
A prototype doesn't need to be polished to be useful — it needs to be just real enough that users respond to it honestly. I build rapid prototypes at the right fidelity for the question being tested, then run structured usability sessions that surface what surveys never will: where people hesitate, where they misread your intent, and where the experience breaks down under real conditions.
Start with a Discovery Call →What's included
Deliverables
Best for
Five days. One big problem. Something real to test at the end.
The Design Sprint is a structured process for solving critical business problems through design, prototyping, and testing with real users — compressed into a single week. I manage and facilitate the entire sprint: from Monday's problem mapping to Friday's user test. Your team brings the domain knowledge; I bring the process, the frameworks, and the facilitation that keeps everyone moving in the same direction.
Start with a Discovery Call →The 5-day arc
Deliverables
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Let's talk
A discovery call takes 30 minutes. You describe the challenge; I'll tell you honestly which approach makes sense — and whether I'm the right person to help.
Book a Discovery Call →Discovery Call
Fill in the form and I'll reply within one business day to schedule a 30-minute call. No pitch, no pressure — just a conversation about whether this work is a fit.
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